Frequently Asked Questions


About the concept of Playa Esperanza
The layout of the 15 rooms is designed for guests to become one with nature. A real retreat for rest, tranquility, peace and a select and cozy place overlooking the Caribbean Sea. Be aware though, that at Playa Esperanza the facilities and services we take for granted at other holiday destinations are generally unavailable.

The following are not available at Playa Esperanza:

  • Air Conditioning
  • High speed 24/7 Internet connection
  • Electricity 24 hours
  • TV

If you regard any of the above as essential, then Playa Esperanza is definitely not for you.

Check In and Check Out Time
Check In time is at 3 pm If you arrive earlier we can store your luggage in the meanwhile. If you will be arriving later than 6 pm, please let us know. Check out time is 12 pm If you want to enjoy the beach after your check out, you can store your luggage at the reception free of charge.

Electricity
We are not connected to the city’s power grid. We use a low emission power generator which do not make any noise around the cabanas. We provide electricity from sunset till 11 pm / 12 am. The electricity is between 110 and 120 volts and you need a flat pin US style adapter. It is not allowed to use a hairdryer. In the rooms you can charge your cell phones, cameras and computers.

Flashlights
Flashlights are available in the room or in the reception.

Housekeeping
We clean the room every day and change towels and sheets every third day.

Internet
We do offer free Wi-Fi. The signal turns off in the absence of sunlight and after sundown, due to alternative solar energy supply.

Moskito Net
All beds are equipped with mosquito nets for those still nights when the breeze is not strong enough to deter our flying friends.

General Terms and Conditions

Write Us


Address

Playa Esperanza Tulum

Carretera Tulum – Boca Paila km 2.5

C.P. 77780 Tulum, Quintana Roo, Mexico

GPS Coordinates:

  • Degree of latitude: 20,20102
  • Degree of longitude: -87,434134